Privacy Policy

1. Introduction

ProCallLink (“we,” “us,” or “our”) operates a call routing service that connects home service businesses with inbound customer calls. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit procalllink.com or engage with our services, whether you are a call buyer, a call supplier, or a general website visitor. By using our website or services, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following categories of information:

• Contact information you provide directly, including your name, email address, phone number, and company name, submitted through our contact form or via direct email communication.
• Business information relevant to evaluating a buyer or supplier relationship, such as service vertical, geographic service area, call volume estimates, and traffic source details.
• Call data, including call recordings, call duration, caller phone numbers, and call timestamps, where applicable to the routing, qualification, and billing of calls between suppliers and buyers. Call recordings are retained for quality assurance, dispute resolution, and billing verification purposes.
• Technical and analytics data, such as IP address, browser type, operating system, referral URL, pages visited, and time spent on pages, collected automatically through standard web server logs and analytics tools when you visit our website.

3. How We Use Information

We use collected information to:

• Respond to inquiries submitted through our contact form or by email, and facilitate introductions between call buyers and call suppliers
• Evaluate and verify call quality, including measuring call duration against qualification thresholds agreed upon with buyers
• Communicate with you about your account status, call performance, billing, or updates to our services
• Maintain records necessary for invoicing, billing disputes, compliance, and legal recordkeeping
• Detect and prevent fraudulent or non-compliant call traffic
• Improve our website, refine our call matching process, and understand how visitors use our site

4. Call Recording Disclosure

As part of our call routing service, calls processed through our platform may be recorded. Recordings are used for quality assurance, call duration verification, billing validation, and dispute resolution. We take reasonable steps to ensure that applicable call recording consent and disclosure requirements are met at the point of call origination, consistent with federal and state law. Parties who are subject to call recording through our platform are advised to comply with all applicable notice and consent requirements in their jurisdiction.

5. How We Share Information

We do not sell personal information. We may share information in the following limited circumstances:

• With call buyers and suppliers, to the extent reasonably necessary to facilitate a call transaction — for example, sharing a caller’s phone number and call duration with the receiving business.
• With service providers who support our operations, such as call tracking platform providers, cloud hosting providers, and analytics services. These providers are permitted to use data only as necessary to provide services to us.
• To comply with legal obligations, including responding to valid subpoenas, court orders, or regulatory inquiries from law enforcement or government authorities.
• In the event of a business transfer, such as a merger, acquisition, or sale of assets, in which case we will notify you before your information is transferred and becomes subject to a different privacy policy.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, maintain active business relationships, handle disputes within applicable dispute windows, and comply with legal, tax, and accounting recordkeeping obligations. Call recordings are retained for a minimum of 90 days following a call and may be retained longer if subject to an active dispute or legal hold. When information is no longer needed, we take steps to delete or de-identify it.

7. Your Rights and Choices

Depending on your location, you may have certain rights with respect to your personal information, including the right to:

• Know what personal information we hold about you
• Request a copy of your personal information
• Request correction of inaccurate information
• Request deletion of information we are not otherwise required to retain
• Opt out of marketing communications at any time by replying to any email we send with “unsubscribe” in the subject line

To exercise any of these rights, email us at hello@procalllink.com. We will respond within 30 days. We may need to verify your identity before fulfilling certain requests.

8. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to understand how visitors navigate our site and to improve user experience. These may include session cookies (deleted when you close your browser) and persistent cookies (retained for a set period). You can configure your browser to refuse cookies, though some site features may not function properly if you do so.

9. Data Security

We implement reasonable technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. These include access controls, encrypted data transmission (HTTPS), and limiting access to personal information to personnel who require it for legitimate business purposes. No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security. In the event of a data breach affecting your information, we will notify you as required by applicable law.

10. Children’s Privacy

Our website and services are directed exclusively to business professionals and are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us at hello@procalllink.com and we will delete it promptly.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. The “Last updated” date at the top of this page indicates when the policy was last revised. We will post the updated policy on this page. For material changes, we will provide additional notice where practicable. Your continued use of our website or services after any changes are posted constitutes your acceptance of the revised policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: hello@procalllink.com
• Location: Houston, TX (remote-first — serving the United States)